Optimastore is not responsible for rejected packages or returned packages to the manufacturer/sender because we can’t guarantee we will receive your returned item. optimastores.com has corporate offices in the USA. Please send us a message within the established 48 hours at support@optimastores.com. After the team evaluates your case, we will assist you with the Address or P.O. BOX. To be eligible for a return/exchange, your item must be unused, with its original packaging and in the same condition you received it. The shipping fees are non-refundable, and shipping fees for returns are at buyers expenses.

LOST / RETURNED PACKAGES

optimastores.com will not be held liable for any lost, returned or misroute parcels due to incorrect data or shipping address. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.

If you think you have entered a wrong address, you need to contact us immediately in order to correct the information as soon as possible.

If you have more questions or concerns, please send us a message at support@optimastores.com and we will happily assist you.